General FAQs

Donations

To see how your donations are used please visit our Grants page.

Online Transactions

Is my information secure?

Convio has made every effort to protect your information. They use industry-standard SSL encryption techniques to  make sure your credit card information, passwords and personal  information travel securely over the Internet. They have also installed an encryption engine on our database server so your data is securely stored.

How is my credit card information handled?

Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

Username and Password

I forgot my Username and Password.

Remember that your username and password are case sensitive. Visit the log in page to retrieve your username and/or your password via email.

How do I change my Username and/or Password?

First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.

How do I unsubscribe from e-mail?

Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.  Please note that if you choose to not receive any emails from Komen Austin you will not receive Race for the Cure® related emails that contain important information, nor will you receive username or password retrieval emails.